Experience Snapshot

Note: Full Experience Summary Available on Request

 

PROFESSIONAL PROFILE

Visionary User Experience Executive with over 20 years of Leadership experience in driving innovation and shaping user experiences across diverse industries. Recognized for establishing and scaling high-performance UX Organizations, delivering Strategic Value, and driving Business Growth through data-driven research and design solutions. Proven ability to align UX strategies with business objectives, lead cross-functional teams, and influence at the executive level to drive organizational success.

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CAREER HIGHLIGHTS​

• Successfully built and led UX Research and Design teams at 7 Eleven, MGM Resorts, and KSquare Group. Demonstrated expertise in developing effective teams by focusing on People, Architecture, Routines, and Cultures tailored to each organization's needs.

• Leveraged Pre-Sales and Consulting experience to propose, scope, pivot, and deliver UX Consulting services across diverse sectors including banking, healthcare, and retail.

• Delivered value-added services that addressed specific client needs, showcasing adaptability and problem-solving skills.

• Swiftly elevated the maturity of UX practices by implementing tools, infrastructural programs, and fostering a culture of trust and inclusion.

• Emphasized prompt delivery, inclusion, and democratization, resulting in enhanced team productivity and client satisfaction.

• Managed multi-million dollar vendor and software budgets for large companies, demonstrating financial acumen and accountability.

• Led end-to-end research for integrating features into a highly rated retail app, catering to over 60 million total users across app stores.

• Spearheaded the Research and Design of a new software solution to support $1 BN Oncology Care Co-ordination market. Filed a patent for the design in 2016.

• Life-long learner. Completed over 18 courses at Stanford GSB and MIT Sloan and continue to take one course every quarter.